Hub Home » Customer Service/Experience » Aberdeen Group- Multi-Channel Contact Center- Delight Customers Where They Live.pdf
Web Usability vs. Online Customer Experience
nline Customer Experience has three important characteristics that differentiate it from Web Usability: hum...
Other content in this Stream
CodeBaby and iDAvatars Merger and the Integrated Healthcare Experience Discussed in eHealth Radio Interview
4 Ways Intelligent Virtual Assistants Improve Self Service and the Customer Experience
This guide provides an overview of four main capabilities and benefits of using the IVA to engage, optimize, and right-channel.
CodeBaby Incident Reporting Solutions
Law enforcement agencies realize that allowing citizens to self-report minor crimes successfully works for them and the communities they serve.
Insyte 2.0 for the iPhone
The Insyte customer dashboard helps you meet new digital engagement demands while exceeding your satisfaction, loyalty, and service objectives. It does this by offering a single unified view of plans
Top 3 Customer Experience Demands of 2015
Saying your service is amazing doesn't actually make your service amazing. The fact is that a customer’s opinion of your service is going to be determined by individual experience or word of mouth...
3 Reasons To Invest in Customer Education Before They Buy
Education is a hot button topic in America as of late. So, it should be relatively unshocking that this topic is transferable to all sectors of society – health insurance enrollment being one of them.
The Postcard Guide to Customer Engagement Facts, Stats, and Quotes
Learn 20 facts and stats about good patient and customer service while take a CodeBaby content tour.
Customers Want Self-Service
Self-service is a convenient way to address customer service issues, and it...
Kate on the Value of Intelligent Virtual Assistants
3 Emerging Customer Service Solutions to Consider
Website Magazine's article "3 Emerging Customer Service Solutions to consider featured CodeBaby's Intelligent Virtual Assistants as one option for conversion driven methods.
10 Facts about CodeBaby Intelligent Virtual Assistants and How They Improve the Customer Experience
A Little Customer Empathy Goes a Long Way
Around 5-7, our brains begin to feel empathy towards others. From this point...
Reno Police Department Uses CodeBaby in Spanish
In this example, the virtual officer explains the various incident reporting options to Spanish speaking citizens. She is able to provide non-emergency crime reporting assistance, community informatio
The Forrester Wave™ Customer Service Solutions For Enterprise Organizations Q2 2014.pdf
Forrester Lists CodeBaby in Virtual Agent Blog Posting
Enter the world of virtual agents. These solutions use natural language and artificial intelligence to greet a customer and to serve up the right answer to their question.
CodeBaby Analytics Datasheet
Virtual Assistants Empower Online Customers
Self-service can be like herding cats. On the one hand, some people dislike the lack of any online self-service tools when making a payment or modifying account settings...
Pueblo Community College - Financial Aid Assistance
Anthony, PCC's intelligent virtual assistant gives students a detailed run down on FAFSA availability, the definition of a dependent vs. independent student, verification and timing for receipt of fun
CodeBaby Virtual Assistants Featured in Website Magazine
CodeBaby Intelligent Virtual Assistant technology provides clients with a virtual talking assistant, which pops up on a site and guides visitors to specific actions.
CIVA Customer Engagement Platform Guide for 2014