Combination of CodeBaby Virtual Assistant Technology and Eventus Customer Engagement Expertise Gives Businesses a Potent Self-Service Model
Colorado Springs, Colo., June 3, 2015 –– CodeBaby and Eventus Solutions Group today announced a partnership in which the two companies are delivering joint solutions to address customer engagement challenges for brands through a self-service model.
By combining CodeBaby’s Intelligent Virtual Assistant (IVA) technology with Eventus’ contact center consulting and managed services, clients will now have a comprehensive solution that optimizes customer engagement and increases online conversions on average a stunning 1000 percent more often.
Many companies are going beyond traditional telephone-based customer service to a more contemporary self-service model to realize benefits for consumers and businesses alike. In fact, studies show people embrace the self-service model with 75 percent of respondents saying that the model is more convenient and 67 percent saying they prefer online decision support and self-service to speaking with a customer representative.
“By partnering with Eventus we are delivering the right mix of comprehensive self-service,” said Dennis McGuire, CEO, CodeBaby. “Combining virtual assistants and optimized digital engagement creates rich online experiences and decision support so companies can educate, navigate, guide and ultimately convert new business.”
With a positive reputation for optimizing the way businesses engage with their customers and as partners with Oracle and Salesforce.com, Eventus differentiates brands by developing lasting, profitable customer relationships through tailored and unified web, social, and contact center experiences. The CodeBaby Intelligent Virtual Assistants (IVA) improves customer engagement by answering questions, guiding users to the right information, confirming accuracy on forms and applications, and ensuring the user is never more than one click away from getting human help when needed.
“Self-service capabilities improve customer satisfaction while reducing costs,” said Milos Djokovic, Managing Director, Eventus Solutions Group. “The partnership with CodeBaby adds a new element of self-service into our engagements with their Intelligent Virtual Assistant technology. This partnership enables us to deliver exceptional online self-service experiences so that our clients can add customers, grow revenue and build loyalty.”
About Eventus Solutions Group
Eventus Solutions Group is a nationally recognized consulting and managed services firm that helps its clients optimize the way they engage with their customers online, over the phone, via mobile devices and through social media. The company’s unique business model has earned it recognition on the Inc. 500 list of fastest growing private companies, and has helped Eventus build a client list that includes some of the most well-known brands in healthcare, insurance, retail, communications, government and other industries. For more information, visit our website http://www.eventusg.com, or follow us on LinkedIn and Twitter: @eventusg.
CodeBaby is a global digital engagement and intelligent virtual assistant (IVA) technology provider. Leveraging emotional engagement and video game expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financials, banking, and eCommerce. CodeBaby is an Oracle Gold partner, and was recently named a 2014 eHealthcare Leadership Award Winner for providing innovative solutions in healthcare. Visit us at http://www.codebaby.com or follow us on LinkedIn and Twitter @CodeBaby.
Eventus Solutions Group
About the Author
Katherine has 25 years in high-tech marketing, product management and corporate communications. She is a gadget-girl, which is one of the reasons she is passionate about connecting people with innovative solutions and technology that solve real problems. Her objective at CodeBaby is to help businesses increase conversions and build lasting loyalty by putting their customer/consumer in control of their user experience. Connect with Katherine on LinkedIn and Twitter!Follow on Google Plus Follow on Twitter More Content by Katherine Wells