May 20, 2015, Colorado Springs, CO – CodeBaby, a leading provider of customer engagement and intelligent virtual assistant technology, today announced that it has achieved Gold Partner Status in the Oracle PartnerNetwork (OPN).
By attaining Gold Level membership, Oracle has recognized CodeBaby for its commitment to establish Oracle related knowledge in delivering its virtual assistant technology that creates engaging and impactful online customer experiences to Oracle customers and for uniquely addressing the challenges of joint customers.
The CodeBaby Intelligent Virtual Assistants (IVA) complements and enhances Oracle Knowledge Management solutions, driving online self service and customer engagement levels. It does this by answering questions, guiding users to the right information, confirming data accuracy on forms and applications, while ensuring the user is never more than one click away from getting human help when needed.
“As a Gold Level member of Oracle PartnerNetwork, CodeBaby will have a new channel to reach customers who are realizing they need new, more sophisticated tools to address the increasingly complex, and at times, overwhelming information presented on websites,” said Dennis McGuire, CEO, CodeBaby. “Consumers are demanding more self-service options and expect the tools available for education and decision support to continually improve.”
With its Gold status, CodeBaby receives the benefit of being able to start developing specializations that will allow them to grow their business, increase their expertise, reach higher levels of customer retention, and create differentiation in the marketplace. Gold members also become eligible to resell all Oracle Technology products and can apply to resell Oracle Applications and Industry Solutions. In addition, they receive access to Oracle account representatives and My Oracle Support updates for all products, discounts on training, limited free assessment/exam vouchers, reduced rates on the purchase of Oracle licenses for internal use, discounts on customer services and more. For more information about the benefits of becoming an OPN Gold level partner, please visit: http://www.oracle.com/us/partnerships/index.htm
CodeBaby is a global customer engagement and intelligent virtual assistant (IVA) technology provider. Leveraging emotional engagement and gaming expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financials, banking, and eCommerce. CodeBaby was named a 2014 eHealthcare Leadership Award Winner for providing innovative solutions in healthcare. Visit our website codebaby.com or follow us on Twitter @CodeBaby.
About Oracle PartnerNetwork:
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
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About the Author
Katherine has 25 years in high-tech marketing, product management and corporate communications. She is a gadget-girl, which is one of the reasons she is passionate about connecting people with innovative solutions and technology that solve real problems. Her objective at CodeBaby is to help businesses increase conversions and build lasting loyalty by putting their customer/consumer in control of their user experience. Connect with Katherine on LinkedIn and Twitter!Follow on Google Plus Follow on Twitter More Content by Katherine Wells