CodeBaby Taps the Power of IBM Watson to Transform Consumer Engagement for Health Payers, Providers, and Exchanges

March 1, 2016 Katherine Wells

CodeBaby is happy to announce that we are now an IBM WatsonTM Ecosystem Partner!

As a new Watson Ecosytem partner, we join a growing community of new and established businesses tapping into more than 30 Watson APIs to bring cognitive enabled apps, products and services to market. There are more than 500 ecosystem partners spanning 17 industries and disciplines, joining the more than 80,000 developers globally that are tapping into the APIs via the Watson Developer Cloud on Bluemix to pilot, test and deploy new business ideas.

IBM Watson enables people to create a profound new kind of value, finding answers and insights locked away in volumes of data.  CodeBaby’s cognitive solution will leverage Watson’s natural language processing, machine learning, and analytics capabilities to allow those that are insured and looking for coverage to ask questions about their healthcare needs and get evidence-based answers via our Intelligent Virtual Assistants (IVA).

Exactly how does CodeBaby’s powered by IBM Watson solution work? Consumers simply engage with the CodeBaby IVA on a website either by typing a question in natural language or asking a question with voice commands. That’s when CodeBaby gets to work. By tapping into a large body of health-industry data, the CodeBaby IVA can serve up focused, evidence-based answers to questions, like “Am I eligible for insurance subsidies?” or “Where do I find my health insurance policy?” The CodeBaby IVA can quickly answer these questions directly or the IVA can guide people to the right location on the website where they can find the answer. This eliminates the need to contact a customer service agent or wait for a reply from a provider.

By enhancing our IVA solution with the cognitive computing power of IBM Watson, CodeBaby will augment customer engagements with health payers, providers and exchanges directly from their websites. Using CodeBaby’s IVA solution powered by IBM Watson, health payers, providers and exchanges will grow enrollment, decrease call center costs, and increase customer satisfaction.

Stay tuned for more information on our work as an IBM Watson Ecosystem Partner, including our first pilot with the CodeBaby powered by IBM Watson solution. We will be announcing our first pilot here with details on how the solution is being used and why it’s transforming customer experience and engagement for the industry.

IBM Watson: Pioneering a New Era of Computing

IBM Watson represents a new era in computing called cognitive computing. Watson continuously learns, gaining in value and knowledge over time, from previous interactions. With the help of Watson, organizations are leveraging cognitive computing to transform industries, help professionals do their jobs better, and solve important challenges. To advance Watson, IBM has two dedicated business units: IBM Watson, established for the development of cloud-based cognitive computing technologies that commercialize "artificial intelligence," and IBM Watson Health, dedicated to providing crisp data to doctors, researchers, insurers and others to surface new data insights and deliver personalized healthcare. For more information on IBM Watson, visit: ibm.com/Watson and ibm.com/press/Watson.

 

 

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