CRM Magazine Publishes Stunning ROI For CodeBaby Customer, USA Business Choice

December 1, 2015 Katherine Wells

USA Business Choice has been using CodeBaby's IVA since February of last year with stunning results. CRM Magazine took notice and interviewed the CEO for USA Business Choice, CW Connor. Read the full article.

Key to the implementation is that "with literally seconds to grab their attention, Brooke (the CodeBaby IVA/avatar) not only engages people but begins to build trust. Brooke has made it possible for the company to educate, guide, and ultimately convert site visitors through an engaging customer experience.

Bottom line:

"Since implementing a Codebaby Virtual Assistant for its Web site, USA Business Choice has been able to:

  • reduce its call volume by 50 percent;
  • help 70 percent of Web site visitors navigate its site; and
  • avoid building out a contact center."
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