CodeBaby® Technology Partnership will Enhance Web Self-Service Experience

December 16, 2011

CIVA technology and inbenta® NLP solution comes together to interact with website visitors

COLORADO SPRINGS, COLO. (PRWEB) December 15, 2011
CodeBaby, a company whose award-winning digital characters are shaping the growing online self-service marketplace, today announced its partnership with inbenta, a leader in Natural Language Processing and Semantic Search. Recognizing the expanding market demand for self-service solutions, CodeBaby and inbenta have joined forces to deploy intelligent virtual assistants that increase online conversation rates and customer satisfaction.

The new alliance will deliver technologies through online assistance to web visitors via the CodeBaby Intelligent Virtual Assistant (CIVA) solution which provides digital characters that engage website visitors and seamlessly guides them through the online self-service experience. By driving interaction with the inbenta semantic engine – which incorporates technologies enabling intelligent interactions though its Natural Language Processing solution – visitors dramatically increase their ability to find the information they are seeking online, thereby improving the overall customer experience. This technology reduces operations costs for inbenta customers by diminishing the dependency on customer support professionals.

 

“A common complaint among web users is that self-service technologies often don’t understand what they’re seeking,” said Dennis McGuire, CodeBaby CEO. “But inbenta’s advanced search capabilities really work to resolve this problem. By integrating CodeBaby’s strengths with inbenta’s technology we will enable a more intelligent website engagement for consumers and thus, better results for our customers.”

In addition to reducing the dependency on customer support, the digital characters serve as brand representatives to influence desired online customer behavior.

Speaking on the evolution of self-service technology, inbenta CEO Jordi Torras said, “This partnership is the result of the best of two technologies: one that humanizes the internet and one that interacts more intuitively with human queries and commands. Through years of determination, inbenta has now created a product that responds to searches as questions or statements, not limiting web users to keywords.”

For marketers and customer care professionals looking for a web self-service solution, please visit http://www.inbenta.com and http://www.CodeBaby.com for more information. You can also connect with us for real-time updates and industry insights on Facebook and Twitter.

About CodeBaby

CodeBaby is a privately held Internet software company whose leading-edge technology enables companies to quickly and easily create high-quality, realistic digital character conversations that engage online customers and eLearners to optimize results. These customized and interactive conversations are creating value for a rapidly growing number of Fortune 1000 companies as well as mid-sized clients. With extensive analytics, CodeBaby allows clients to track and tune Conversations to achieve dramatic results that include lead capture, cross-sell / upsell, customer service, online learning, and other web tasks.

About inbenta

Founded in 2005 in Barcelona, inbenta is a leading company specialized in Natural Language Processing and Semantic Search. Since its creation, inbenta has put a lot of effort into developing skills in computational linguistics, web technologies, customer service solutions and online marketing strategies. It was through these four key competencies that their offer of services and solutions evolved over time until finally achieving the main expectations of key accounts’ website and intranet nowadays. For every inbenta project, we provide our client with customized solutions and consultancy services to reach the following objectives. inbenta currently collaborates with more than 30 large-scale clients and we are expanding our business to different countries around the world.

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