CodeBaby Brings Innovation to IRWD, Orlando: Showcases One Of a Kind Virtual Assistant Solution, CIVA

February 13, 2012

February 13- 15, visit CodeBaby booth #110 to learn how to engage your customer and bring websites to life

COLORADO SPRINGS, Colo. – (February 13, 2012)CodeBaby, an Internet software company making it easy to implement interactive digital characters that improve conversions and user experiences on websites, is pleased to be part of IRWD, Orlando, February 13-15 2012. During Internet Retailer’s Web & Design Conference the company’s executive team will introduce attendees to the many benefits of engaging website visitors with CodeBaby Characters @booth #110.

“We are attending this year’s conference to show attendees how CodeBaby solutions can attract and retain customers, generate sales and optimize outcomes to e-tailors,” said CodeBay CEO, Dennis McGuire. “We are especially excited to have the opportunity to introduce people to our dynamic virtual assistant solution, CIVA.”

CodeBaby’s CIVA (CodeBaby Intelligent Virtual Assistant) technology artfully guides customers with questions creating less expensive customer contact, decreasing abandonment rates, and increasing the likelihood that the customer will seek resolution via FAQs, knowledge bases, and contact forms. CIVA reduces the number of times website visitors escalate to calls through a company’s call centers.

Additionally, CodeBaby customized Characters and Conversations drive website visitor behavior, as well as assist in answering questions tailored to visitors’ individual needs. Each character and conversation meets a client’s call to action goals, such as: add-to-cart, free trial sign-up, customer service, product up-sell and lead capture. All aspects of launching a CodeBaby Character are managed internally by:

  • Cutting edge 3D animators capable of creating unlimited varieties of digital character likenesses
  • Veteran writers that develop targeted character personas and conversation scripts that create emotional connections with website users
  • Strategic services team that delivers unmatched customer support & council
  • A superior split test metrics system designed to prove value for each client investment
  • Technical support and world-class hosting and content delivery infrastructures

CodeBaby Characters are used throughout many industries; including healthcare, financial services, higher education, outdoor recreation, law enforcement, non-profit and web services.

About CodeBaby:

CodeBaby is a privately held Internet software company whose leading-edge technology enables companies to quickly and easily create high-quality, realistic digital character conversations that engage online customers and eLearners to optimize results. These customized and interactive conversations are creating value for a rapidly growing number of Fortune 1000 companies as well as mid-sized clients. With extensive analytics, CodeBaby allows clients to track and tune Conversations to achieve dramatic results that include lead capture, cross-sell / upsell, customer service, online learning, and other web tasks. For more information: http://www.codebaby.com

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