Colorado Springs, Colo. – September 27, 2012 – CodeBaby, a leading provider of Online Customer Experience solutions, is excited to introduce CodeBaby Intelligent Virtual Assistant (CIVA) benefits advisor — the market’s premium solution to enhance the online experience through interactive decision support tools that facilitate navigation, comparison, and plan selection on private or public exchanges.
“The preference for engaging, but efficient self-service has become the expectation among online consumers,” said Dennis McGuire, CodeBaby CEO. “This same preference extends to the health benefit exchange marketplace. Our solutions drive efficiencies and create rich online experiences through a range of options such as virtual assistants, live chat and knowledge base integration, ecommerce optimization, and navigation guides.”
CodeBaby’s CIVA benefits advisor offers guidance and self-service options that empowers consumers and organizations alike to make better decisions about benefits selection. Without IT disruption or involvement, health advisor seamlessly integrates via CodeBaby’s cloud-based overlay onto any proprietary platform. Flexible form factor delivery options include kiosks, desktops, or mobile devices.
Additionally, CIVA solutions are the first-ever intelligent virtual assistant technology to be implemented on mobile devices through the emerging HTML5 video standards. The CIVA solutions are available on all consumer devices including iPad, Google, and Kindle among others. CodeBaby works with numerous tier-1 insurance carriers and health benefit exchange platforms and will make an exciting customer announcement in winter 2012.
CodeBaby is a privately held company whose leading-edge technology enables companies to increase online customer engagement, drive conversion objectives, and improve online self-service. Customized and interactive CIVA solutions create tremendous value for a rapidly growing number of Fortune 1000 companies as well as mid-sized clients. Companies using CodeBaby improve their bottom line through enhanced online customer experience, increased up-sell/cross-sell events, lead capture, improved data capture, effective self-service, enhanced brand promotion, and customer retention. http://www.codebaby.com