Health Plan Innovation News States: CodeBaby IVAs Are Important Tools For Healthcare Exchanges

July 17, 2014

CodeBaby Intelligent Virtual Assistant Becoming

Important Tool For Healthcare Exchanges



Read article HERE

CodeBaby, an intelligent virtual assistant  (IVA) technology provider is quickly becoming an important tool for healthcare exchanges interested in offering self-service and customer engagement solutions to help consumers select the appropriate health plan for their medical needs.

The technology features a 3D virtual assistant  named “Chloe”  designed to enhance individual enrollment tools already made available by the health plan or the exchange,  and to enhance member self-service capabilities.

Two exchanges have recently announced that they were adding CodeBaby to their platforms. CareFirst BlueCross BlueShield (CareFirst), the largest health insurer in the mid-Atlantic region, and Benefitfocus, a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. have signed on to use the CodeBaby technology.

Codebaby offers self-service and customer engagement solutions that enable the benefits health insurance and healthcare provider industries to increase online customer engagement, drive conversion objectives, and improve online self-service. Its benefits advisor solution, based in the cloud, guides and engages consumers and employees towards decisions on health exchanges and benefits platforms using a combination of interactive web elements, decision support tools, and emotionally expressive 3D intelligent virtual assistants.

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