CodeBaby Intelligent Virtual Assistants Will Make First Appearance at HIMSS Show

February 23, 2014

Colorado Springs, Colo. – Feb. 23, 2014 – CodeBaby, a leading customer engagement/intelligent virtual assistant (IVA) technology provider, will exhibit at booth #7966 at HIMSS 2014 from February 24th-26th in Orlando, FL.

“We’re very excited to be attending the HIMSS conference as first time exhibitors,” said Dennis McGuire, CEO of CodeBaby. “HIMSS14 offers CodeBaby an invaluable opportunity to share our technology and healthcare customer experience philosophy with leading experts, attendees, and companies across the healthcare spectrum. The team will demonstrate how CodeBaby Intelligent Virtual Assistant solutions transform the healthcare consumer experience through digital and interactive patient and member engagement.”

CodeBaby’s Benefits Advisor solution empowers consumers to make fully informed insurance and benefits coverage decisions by simplifying health plan complexity through real-time decision support and education. The Health Advisor solution delivers consistent health management advice and drives better health behaviors by engaging patients on websites, PHRs, and care management platforms. These solutions use decision support tools and next generation interactive, intelligent virtual assistants.

A Stanford study found that socially expressive interactive characters increase trust and motivate online decisions, in addition to driving brand loyalty and retention. Organizations* who have used CodeBaby intelligent virtual assistants experienced over:

  • 76% increase in customer engagement (reduces exchange site abandonment)
  • 33% decrease in call center labor
  • 27% increase in paying customer conversion
  • 80% increase in form accuracy
  • 98% form completion accuracy
    *Sourcing Available including Stanford University Study (Reeves), Forrester Research, and CareFirst Reports

About CodeBaby: CodeBaby is a global customer engagement and leading intelligent virtual assistant (IVA) technology provider founded in 2001 by two Canadian physicians turned gaming entrepreneurs (former CEOs of Bioware and executives of Electronic Arts). Leveraging emotional engagement and gaming expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financials, banking, and eCommerce. CodeBaby was recently named a 2013 IHC Superstar Award Winner for providing innovative solutions in healthcare consumerism and benefits enrollment. Visit our website: http://www.codebaby.com or follow us on Twitter: @CIVAHealthcare

About HIMSS: HIMSS is a global, cause-based, not-for-profit organization that was founded in 1961. Focused on better health through information technology (IT), HIMSS leads efforts to optimize health engagements and care outcomes. HIMSS is a part of HIMSS WorldWide – a cause-based, global enterprise producing health IT thought leadership, education, events, market research, and media services globally. HIMSS WorldWide, headquartered in Chicago, provides additional offices in Asia, Europe, and the United States that serve over 52,000 individuals, more than two-thirds of which work in healthcare provider, governmental, and not-for-profit organizations globally, as well as 600+ corporations and 250 not-for-profit partner organizations.

Contact:Audrey Dalton, Director of Content Marketing, CodeBaby

audrey.dalton@codebaby.com

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