Mobile Virtual Assistants Increase the ‘Care’ Side of Healthcare

March 12, 2014 Marijah Adams Cleek

Phones are amazing. When I was a kid, phones were connected by a cord to the wall. If the cordless wasn’t dead, I could go all the way to the front porch for a call. By the time I was in high school, I had a cell phone. It was an indestructible blue box that came equipped with black, 8-bit games, like Snake or Tetris. Now, smartphones (and tablets) can do almost anything, including answer medical questions for me, track my medication or supplement dosing, and schedule an appointment with my doctor.

Remember these bad boys? Well, turns out they’re not remotely as cool as the tiny-computer ”phones” we have now.

Medical health apps have become an integral part of the American healthcare system. And mobile virtual assistants are along for the ride, helping increase the ‘care’ side of healthcare.

A key goal for mobile virtual assistants is to reduce the amount of time that clinicians spend on administrative work. By taking over roles like EHR data-entry, retrieving needed information from patients, and tracking real-time patient insight, mobile virtual assistants improve the care providers are able to deliver patients.

The healthcare community has spoken, and they like what they see:

  • Over 80% of patients using mobile virtual assistants find them helpful.
  • 65% think more accurate, timely information is the top role for mobile virtual assistants.
  • 73% believe mobile virtual assistants can improve healthcare and patient engagement.
  • 80% believe mobile virtual assistants prompting patients to adhere to health advice and changed behavior will benefit patients most.
  • 93% of patients want to manage their healthcare online.

These virtual assistants can also ease the doctor shortage scare. By performing patient follow-ups, sending prescribed treatment reminders, or living inside a 2

4-hour access patient portal, patients can access needed medical information or ask health-related questions without having to speak directly to their doctor. And more patients are pushing for virtual physicians outside of the doctor’s office for minor, non-life threatening care.

“Help me, help me… I have a cold, and I can’t get out.”

Empower the Patient!

Nearly one out of every two adults lives with at least one chronic disease. But people living with chronic conditions only receive 56% of preventative care services recommended by physicians. Over 75% of health care costs in America are contributed to these chronic conditions.

With mobile health apps and mobile virtual assistants on the rise, these numbers have a real chance of being reduced, improving the nation’s overall healthcare.

Placing these tools in the hands of healthcare consumers empowers them to have regular, consistent help to combat their conditions, where there was none before.

Manage your health from the convenience of wherever you happen to be.

It’s no longer a matter of ‘if’ virtual assistants will help drive down costs while improving patient education and experience; rather it’s a matter of a having them up and running as quickly as possible in this rapidly changing technological and legislative environment. Gartner predicts at least 50% of online customer self-service search activities will be conducted by a virtual assistant in many large-scale enterprises.

Whether this is true or not, there’s no ambiguity about the effectiveness and value avatars provide.

Have a look at CodeBaby’s solutions for mobile virtual assistants, or contact us for more information.

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