Joins Pueblo Community College and Texas State University in Increasing Engagement, Reducing Financial Aid Errors, and Deflecting Contact Center Calls
Colorado Springs, CO, August 12, 2015 –– CodeBaby, a global customer engagement and intelligent virtual assistant (IVA) technology provider, today announced that the Virginia Community College System (VCCS) has implemented CodeBaby to improve the ability for students to navigate the Virginia Education Wizard and help them understand career and educational options at a Virginia college.
The new virtual coach, Ginny, welcomes students to the VCCS Wizard website and helps them to find the right college, pay for college, or transfer from a community college to a university. Ginny can also be found at key points throughout the website, presenting important information in a clear manner, and assisting students in making informed decisions. She provides decision support for critical choices, including applying for financial aid.
“We’ve seen a reduction in call center costs and an increase in online student engagement with our other education clients and expect similar results for the Virginia Community College System,” said Paul Smith, Chief Strategy and Revenue Officer, CodeBaby. “We are experts on increasing customer engagement and providing innovative ways for organizations to interact and engage with their constituents and the addition of the Virginia Community College System further builds on this knowledge base.”
The Virginia Community College System was created more than 40 years ago and is comprised of 23 community colleges located on 40 campuses across the commonwealth. Together, Virginia’s Community Colleges serve approximately 400,000 students each year in both academic and workforce training programs.
CodeBaby is a global digital engagement and intelligent virtual assistant (IVA) technology provider. Leveraging emotional engagement and video game expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financials, banking, and eCommerce. CodeBaby is an Oracle Gold partner, and was recently named a 2014 eHealthcare Leadership Award Winner for providing innovative solutions in healthcare. Visit us at http://www.codebaby.com or follow us on LinkedIn and Twitter @CodeBaby.