Webinar On Demand: Member Centric Experience Transformation for Payers

May 28, 2014
Consumers’ health insurance needs are changing, they are taking more control of their health care decisions. Consumers need more information, including new types and greater levels of detail. They also demand more intense, interactions, at new times and for different reasons. They expect better tools to use in managing decisions about their health, as they define it, and they value new products and services that support their “world view” of health and healthcare.
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