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Top 3 Customer Experience Demands of 2015
Saying your service is amazing doesn't actually make your service amazing. The fact is that a customer’s opinion of your service is going to be determined by individual experience or word of mouth...
3 Reasons To Invest in Customer Education Before They Buy
Education is a hot button topic in America as of late. So, it should be relatively unshocking that this topic is transferable to all sectors of society – health insurance enrollment being one of them.
The Postcard Guide to Customer Engagement Facts, Stats, and Quotes
Learn 20 facts and stats about good patient and customer service while take a CodeBaby content tour.
Reno Police Department Uses CodeBaby
Watch Reno's virtual officer, a CodeBaby Intelligent Virtual Assistant, carefully walk a citizen through the first steps of submitting an online theft report. CodeBaby easily integrates with any platf
3 Emerging Customer Service Solutions to Consider
Website Magazine's article "3 Emerging Customer Service Solutions to consider featured CodeBaby's Intelligent Virtual Assistants as one option for conversion driven methods.
A Little Customer Empathy Goes a Long Way
Around 5-7, our brains begin to feel empathy towards others. From this point...
10 Facts about CodeBaby Intelligent Virtual Assistants and How They Improve the Customer Experience
Why Conversion Optimization is Important
In the life of a company, conversion optimization is very important. Without...
Clear Wipes Product Selling Demo
Melissa, a CodeBaby Intelligent Virtual Assistant, explains how she can be a product advocate selling clear wipes and other medical products.
Forrester Lists CodeBaby in Virtual Agent Blog Posting
Enter the world of virtual agents. These solutions use natural language and artificial intelligence to greet a customer and to serve up the right answer to their question.
Character Selection Process
Happy Customers Fuel Thriving Companies
Spending a ridiculous amount of time on a website looking for information is...
My M&Ms MLB Product Selection
This demo showcases how the character Red helps the site visitor get special occasion M&Ms quickly and easily, whether it be through the personalized M&M wizard or just allowing them to purchase speci
The ROI of Customer Experience
Internet Retailer is first to celebrate CodeBaby Mobile News
CodeBaby announces first-ever mobile 3D interactive digital characters for...
3 Ways to Enhance Customer Loyalty Using an Intelligent Virtual Assistant
Customer loyalty and retention is imperative to the ongoing survival of a business or organization.
Aqueria - Online Engagement
In this demo, the CIVA shows all of the ways that avatars can improve the online gaming experience, from user interface to website navigation assistance. She is particularly helpful when it comes to g
Virtual Assistants Empower Online Customers
Self-service can be like herding cats. On the one hand, some people dislike the lack of any online self-service tools when making a payment or modifying account settings...
Your Website, Me, and Customer Engagement Makes Three
A recent (bad) restaurant experience reminded me of the crucial nature of...
CIVA Customer Engagement Platform Guide for 2014