Blog

Listing of our latest blog posts covering our thoughts on everything from healthcare to customer care.

  • Norrie Daroga, Founder and CEO of iDAvatars Joins Fellow Innovators and Executives at Louisville Innovation Summit 2016

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  • CodeBaby and iDAvatars Merger and the Integrated Healthcare Experience Discussed in eHealth Radio Interview

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  • CodeBaby Taps the Power of IBM Watson to Transform Consumer Engagement for Health Payers, Providers, and Exchanges

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  • Healthcare Companies Catch Up With Consumer Demand in 2016

    Healthcare Companies Catch Up With Consumer Demand in 2016

    In 2016, healthcare consumerism will cross the chasm and enter the early stage of pragmatism or the early majority of adoption. Actions by healthcare companies catch up with consumer demand.

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  • Avatars help improve Medicare's annual enrollment period customer satisfaction

    Avatars help improve Medicare's annual enrollment period customer satisfaction

    If you’re looking for ways to better serve newly eligible Medicare shoppers, learn how avatars can help.

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  • How well is open enrollment really going?

    How well is open enrollment really going?

    The third open enrollment since the Affordable Care Act went into effect is under way, but it's unclear how successful it is for the latino population.

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  • Not Sure This Whole Literacy Thing is Working: Thinking twice about HDHP plans

    Not Sure This Whole Literacy Thing is Working: Thinking twice about HDHP plans

    Health literacy is still a huge issue with insurance shoppers, especially the concept of high deductible health plans (HDHP). Intelligent virtual assistants might be the key to education.

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  • More tools are not the answer. More personal guidance is.

    More tools are not the answer. More personal guidance is.

    It comes to no surprise that many consumers still prefer the guidance of a human, even Millennials.

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  • Cost transparency vs. your favorite doctor?

    Cost transparency vs. your favorite doctor?

    Studies show that doctor selection is still one of the most important factors when choosing a health plan. Does cost transparency change that?

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  • Disruption in Enrollment and Communication

    Disruption in Enrollment and Communication

    Paul Smith, Chief Strategy and Revenue Officer at CodeBaby joins eHealth Radio and the Health Care & Technology Channel.

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  • Ready or not, post enrollment is around the corner. Are you ready?

    Ready or not, post enrollment is around the corner. Are you ready?

    Believe it or not, it's time to be thinking now about what happens after open enrollment is over because the next tsunami is already in the making.

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  • New Virtual Officer Joins the Norfolk Virginia Police Department!

    New Virtual Officer Joins the Norfolk Virginia Police Department!

    The new CodeBaby virtual officer will guide Norfolk citizens through important details when completing incident reports.

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  • How to drive high performance by tuning your transparency cost tools

    How to drive high performance by tuning your transparency cost tools

    Your website is ready for open enrollment with the latest updates and consumer friendly decision support tools. what’s the next big challenge you need to consider?

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  • Millennials + life insurance = Does that compute?

    Millennials + life insurance = Does that compute?

    September is Life Insurance Awareness Month and it was created to address the growing concern about the large amount of Americans (approximately 100 million) who lack adequate life insurance.

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  • Do you need Critical Illness Insurance?

    Do you need Critical Illness Insurance?

    How will you efficiently explain the value of your ancillary offering without the presence of advisors at the point in time when consumers make decisions?

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  • Why State Exchanges Are Under Immense Pressure and What They'll Do About It

    Why State Exchanges Are Under Immense Pressure and What They'll Do About It

    Exchanges have been under immense pressure to offer better consumer experiences after several, public missteps.

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  • Do Your Employees Know What HDHP & HSA Mean?

    Do Your Employees Know What HDHP & HSA Mean?

    Most consumers rank choosing a health plan below doing their taxes and getting a cavity filled at the dentist. With help from employers and administrators, the process doesn’t have to be painful.

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  • The Health Literacy Crisis And How to Manage It

    The Health Literacy Crisis And How to Manage It

    Exchanges are trying to determine what strategies will work best to help consumers with the complex, and sometimes confusing, process of enrollment.

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  • Healthcare Literacy, Understanding Obamacare Discussed in eHealth Radio Interview

    Healthcare Literacy, Understanding Obamacare Discussed in eHealth Radio Interview

    eHealth Radio and the Health Care & Technology Channels interviews Ray Catudal, healthcare expert at CodeBaby.

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  • Consumers Are Re-Shopping Health Insurance Plans …. Are You Ready?

    Consumers Are Re-Shopping Health Insurance Plans …. Are You Ready?

    Consumers will be shopping for better deals or reviewing their options to confirm that they have the best plan available and that prices and networks have not changed. Are you ready?

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