Latest Content

Welcome to our Hub! We hope you find something interesting to read, watch and share. To get a personalized demo on anything you see here, please email us at info@idavatars.com.

  • Norrie Daroga, Founder and CEO of iDAvatars Joins Fellow Innovators and Executives at Louisville Innovation Summit 2016

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  • Norrie Daroga, Founder and CEO of iDAvatars Presents in Johannesburg at IBM BusinessConnect 2016

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  • CodeBaby and iDAvatars Merger and the Integrated Healthcare Experience Discussed in eHealth Radio Interview

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  • iDAvatars Selected to Speak at annual IHC Private Exchange FORUM in Baltimore

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  • CodeBaby Taps the Power of IBM Watson to Transform Consumer Engagement for Health Payers, Providers, and Exchanges

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  • CodeBaby Honored with Award of Excellence in the Best of ELearning! Awards

    CodeBaby Honored with Award of Excellence in the Best of ELearning! Awards

    CodeBaby Receives User Recognition from ELearning! magazine in the Simulations Category.

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  • Healthcare Companies Catch Up With Consumer Demand in 2016

    Healthcare Companies Catch Up With Consumer Demand in 2016

    In 2016, healthcare consumerism will cross the chasm and enter the early stage of pragmatism or the early majority of adoption. Actions by healthcare companies catch up with consumer demand.

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  • How well is open enrollment really going?

    How well is open enrollment really going?

    The third open enrollment since the Affordable Care Act went into effect is under way, but it's unclear how successful it is for the latino population.

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  • 5280 Magazine Article Shares How CodeBaby Works

    5280 Magazine Article Shares How CodeBaby Works

    A look at CodeBaby's demographic research used to guide avatar design, as reviewed by 5280 [The Denver Magazine].

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  • CRM Magazine Publishes Stunning ROI For CodeBaby Customer, USA Business Choice

    CRM Magazine Publishes Stunning ROI For CodeBaby Customer, USA Business Choice

    USA Business Choice has been using CodeBaby's IVA since February of last year with stunning results. CRM Magazine took notice and interviewed the CEO for USA Business Choice, CW Connor.

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  • CodeBaby Receives eHealthcare Leadership Award; Recognized as Best Interactive Site for Second Consecutive Year

    CodeBaby Receives eHealthcare Leadership Award; Recognized as Best Interactive Site for Second Consecutive Year

    CodeBaby recognized as a Platinum winner in the 2015 eHealthcare Leadership Awards for the category of Best Interactive Site in Business Process Improvement Applications.

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  • More tools are not the answer. More personal guidance is.

    More tools are not the answer. More personal guidance is.

    It comes to no surprise that many consumers still prefer the guidance of a human, even Millennials.

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  • Disruption in Enrollment and Communication

    Disruption in Enrollment and Communication

    Paul Smith, Chief Strategy and Revenue Officer at CodeBaby joins eHealth Radio and the Health Care & Technology Channel.

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  • Ready or not, post enrollment is around the corner. Are you ready?

    Ready or not, post enrollment is around the corner. Are you ready?

    Believe it or not, it's time to be thinking now about what happens after open enrollment is over because the next tsunami is already in the making.

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  • New Virtual Officer Joins the Norfolk Virginia Police Department!

    New Virtual Officer Joins the Norfolk Virginia Police Department!

    The new CodeBaby virtual officer will guide Norfolk citizens through important details when completing incident reports.

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  • How to drive high performance by tuning your transparency cost tools

    How to drive high performance by tuning your transparency cost tools

    Your website is ready for open enrollment with the latest updates and consumer friendly decision support tools. what’s the next big challenge you need to consider?

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  • Do you need Critical Illness Insurance?

    Do you need Critical Illness Insurance?

    How will you efficiently explain the value of your ancillary offering without the presence of advisors at the point in time when consumers make decisions?

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  • State Health Insurance Exchanges Prepare For Open Enrollment By Expanding Use of CodeBaby’s Intelligent Virtual Assistants

    State Health Insurance Exchanges Prepare For Open Enrollment By Expanding Use of CodeBaby’s Intelligent Virtual Assistants

    Connect for Health Colorado and Access Health CT Improve Education and Ease Enrollment Process for Consumers

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  • Why State Exchanges Are Under Immense Pressure and What They'll Do About It

    Why State Exchanges Are Under Immense Pressure and What They'll Do About It

    Exchanges have been under immense pressure to offer better consumer experiences after several, public missteps.

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  • CodeBaby Launches Medicare Expert Virtual Assistant to Help Increase Online Enrollment and Reduce Call Center Costs

    CodeBaby Launches Medicare Expert Virtual Assistant to Help Increase Online Enrollment and Reduce Call Center Costs

    The CodeBaby Medicare pilot program offers these marketplaces the ability to place a Medicare Expert IVA on any webpage to help seniors understand their coverage options and enroll in Medicare.

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  • Do Your Employees Know What HDHP & HSA Mean?

    Do Your Employees Know What HDHP & HSA Mean?

    Most consumers rank choosing a health plan below doing their taxes and getting a cavity filled at the dentist. With help from employers and administrators, the process doesn’t have to be painful.

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  • The Health Literacy Crisis And How to Manage It

    The Health Literacy Crisis And How to Manage It

    Exchanges are trying to determine what strategies will work best to help consumers with the complex, and sometimes confusing, process of enrollment.

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  • Healthcare Literacy, Understanding Obamacare Discussed in eHealth Radio Interview

    Healthcare Literacy, Understanding Obamacare Discussed in eHealth Radio Interview

    eHealth Radio and the Health Care & Technology Channels interviews Ray Catudal, healthcare expert at CodeBaby.

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  • Consumers Are Re-Shopping Health Insurance Plans …. Are You Ready?

    Consumers Are Re-Shopping Health Insurance Plans …. Are You Ready?

    Consumers will be shopping for better deals or reviewing their options to confirm that they have the best plan available and that prices and networks have not changed. Are you ready?

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  • Are You Making it Easier for People to Enroll in Medicare?

    Are You Making it Easier for People to Enroll in Medicare?

    Organizations are celebrating 50 years of Medicare in different ways. Medicare rights recently did a poll and asked what people wished most when it came to improving Medicare.

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  • USA Business Choice FAQs2:03

    USA Business Choice FAQs

    Brooke gives engaging and informative explanations for the most sought after health plan FAQs for brokers and employers.

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  • CodeBaby Becomes Oracle PartnerNetwork Gold Level Partner

    CodeBaby Becomes Oracle PartnerNetwork Gold Level Partner

    CodeBaby, a leading provider of customer engagement and intelligent virtual assistant technology, today announced that it has achieved Gold Partner Status in the Oracle PartnerNetwork.

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  • CodeBaby Clients See Ten Times More Conversions With Intelligent Virtual Assistants

    CodeBaby Clients See Ten Times More Conversions With Intelligent Virtual Assistants

    Private Health Insurance Marketplaces Realize 18 Fold Increase in...

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  • 9 Ways to Drive ℞ Patient and Physician Engagement

    9 Ways to Drive ℞ Patient and Physician Engagement

    Read this guide to learn how interactive virtual assistants and a variety of digital communication tools can improve provider and consumer brand loyalty and clinical trial participation.

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  • CodeBaby Analytics Performance Management Program

    CodeBaby Analytics Performance Management Program

    Read this guide to learn the details of the CodeBaby Analytics program which explains how every user interaction is tracked over time, including active engagement on enabled pages, and more.

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  • CodeBaby Incident Reporting Solutions

    CodeBaby Incident Reporting Solutions

    Law enforcement agencies realize that allowing citizens to self-report minor crimes successfully works for them and the communities they serve.

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  • Access Health CT in Espanol3:47

    Access Health CT in Espanol

    Tina helps those new to health insurance get comfortable with Connecticut's health insurance marketplace "Access Health CT". She overviews the important areas for help such as dental, HUSKY, and how t

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  • Insyte 2.0 for the iPhone2:20

    Insyte 2.0 for the iPhone

    The Insyte customer dashboard helps you meet new digital engagement demands while exceeding your satisfaction, loyalty, and service objectives. It does this by offering a single unified view of plans

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  • Connect for Health Colorado Intro to Finding a Plan2:10

    Connect for Health Colorado Intro to Finding a Plan

    Kyla, Colorado's Health Exchange "connoisseur" introduce existing and new customers to the health exchange. She warmly invites customers to get ready to find a plan that best suits their needs and bud

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  • Insyte 2.0 Personal Healthcare Dashboard iPad Demo2:10

    Insyte 2.0 Personal Healthcare Dashboard iPad Demo

    The Insyte customer dashboard helps you meet new digital engagement demands while exceeding your satisfaction, loyalty, and ACA objectives. It does this by offering a single unified view of plans, pro

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  • The Postcard Guide to Customer Engagement Facts, Stats, and Quotes

    The Postcard Guide to Customer Engagement Facts, Stats, and Quotes

    Learn 20 facts and stats about good patient and customer service while take a CodeBaby content tour.

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  • Southeast Community College - Making a Report0:50

    Southeast Community College - Making a Report

    Students and a teacher speak about making an Individualized Education Program report with the help of his friends. The interesting aspect of this clip is how the designer used the real backdrop of the

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  • Guardian Anytime Platform Employer Intro4:29

    Guardian Anytime Platform Employer Intro

    Watch Guardian Grace explain and show employers how quickly and easily it is to use the Guardian Anytime portal. She walks viewers through a visual demo of how an employee would use the portal from th

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  • Insyte Customer Dashboard

    Insyte Customer Dashboard

    This guide overviews how Insyte provides flexible tools, 3D intelligent virtual assistants, chat and email, and mobile capabilities.

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  • Insyte 2.0 Interactive Personal Healthcare Dashboard1:13

    Insyte 2.0 Interactive Personal Healthcare Dashboard

    The Insyte customer dashboard helps you meet new digital engagement demands while exceeding your satisfaction, loyalty, and ACA objectives. It does this by offering a single unified view of plans, pro

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  • 10 Facts about CodeBaby Intelligent Virtual Assistants and How They Improve the Customer Experience

    10 Facts about CodeBaby Intelligent Virtual Assistants and How They Improve the Customer Experience

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  • iDAvatars (IDA) Announces Strategic Merger with CodeBaby

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  • Avatars help improve Medicare's annual enrollment period customer satisfaction

    Avatars help improve Medicare's annual enrollment period customer satisfaction

    If you’re looking for ways to better serve newly eligible Medicare shoppers, learn how avatars can help.

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  • Not Sure This Whole Literacy Thing is Working: Thinking twice about HDHP plans

    Not Sure This Whole Literacy Thing is Working: Thinking twice about HDHP plans

    Health literacy is still a huge issue with insurance shoppers, especially the concept of high deductible health plans (HDHP). Intelligent virtual assistants might be the key to education.

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  • Cost transparency vs. your favorite doctor?

    Cost transparency vs. your favorite doctor?

    Studies show that doctor selection is still one of the most important factors when choosing a health plan. Does cost transparency change that?

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  • Millennials + life insurance = Does that compute?

    Millennials + life insurance = Does that compute?

    September is Life Insurance Awareness Month and it was created to address the growing concern about the large amount of Americans (approximately 100 million) who lack adequate life insurance.

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  • Virginia Community College System Adopts CodeBaby's Intelligent Virtual Assistant

    Virginia Community College System Adopts CodeBaby's Intelligent Virtual Assistant

    Joins Pueblo Community College and Texas State University in Increasing Engagement, Reducing Financial Aid Errors, and Deflecting Contact Center Calls

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  • CodeBaby Named as a Top Authoring Tools Company By TrainingIndustry.com

    CodeBaby Named as a Top Authoring Tools Company By TrainingIndustry.com

    For the third consecutive year, CodeBaby has been named to the list as a result of its leadership and innovation, as well as the features and capabilities of the CodeBaby e-learning solution.

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  • Getting Past The "Where Do I Start" Mode

    Getting Past The "Where Do I Start" Mode

    I often find that people almost always ask the question "Where do we start?" before making a change or executing their vision. That may sound simplistic, but in actuality it’s where most projects fail

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  • How Consumer Centric is Your Exchange?

    How Consumer Centric is Your Exchange?

    Today’s marketplaces are talking about engagement and decision support tools. But is that enough?

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  • CodeBaby Intelligent Virtual Assistants Adopted By Companies Looking to Answer the Demand for Self-Service

    CodeBaby Intelligent Virtual Assistants Adopted By Companies Looking to Answer the Demand for Self-Service

    USA Business Choice expands use of CodeBaby in place of building a traditional customer support center

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  • The Best Tutors in Healthcare are Virtual

    The Best Tutors in Healthcare are Virtual

    There are so many great tools out there but so few are being used. So what’s missing? Why are people not actually using what’s out there?

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  • 3 Steps to Take Now so Consumers Aren't Left Alone to Navigate Healthcare Enrollment

    3 Steps to Take Now so Consumers Aren't Left Alone to Navigate Healthcare Enrollment

    The greatest inhibitor to online shopping is the absence of a pleasurable experience or some sort of consultation. These three steps can ensure that doesn't happen to your consumers!

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  • 4 Ways Intelligent Virtual Assistants Improve Self Service and the Customer Experience

    4 Ways Intelligent Virtual Assistants Improve Self Service and the Customer Experience

    This guide provides an overview of four main capabilities and benefits of using the IVA to engage, optimize, and right-channel.

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  • Pop Quiz! What's Your Healthcare Lingo Score?

    Pop Quiz! What's Your Healthcare Lingo Score?

    Spoiler Alert: I didn't do very well. What's your score?

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  • Obamacare Is Here To Stay: Our Perspective on King vs Burwell

    Obamacare Is Here To Stay: Our Perspective on King vs Burwell

    “Congress intended to help fix the insurance market, not destroy the insurance market,” said Kathleen Sebelius, former secretary of health and human services.

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  • CodeBaby to Work With Anthem Blue Cross Blue Shield in Colorado to Help Improve Enrollment Experience

    CodeBaby to Work With Anthem Blue Cross Blue Shield in Colorado to Help Improve Enrollment Experience

    CodeBaby Intelligent Virtual Assistant technology will provide online self-service experience for Anthem customers through education and navigation.

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  • CodeBaby Expands Leadership Team and Strengthens Industry Expertise to Support Company Growth and Drive Customer Acquisition

    CodeBaby Expands Leadership Team and Strengthens Industry Expertise to Support Company Growth and Drive Customer Acquisition

    Team expanded to support significant company growth, and growing markets for virtual assistants, decision support and digital engagement.

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  • CodeBaby CEO Dennis McGuire Interviewed by CompanyWeek Magazine

    CodeBaby CEO Dennis McGuire Interviewed by CompanyWeek Magazine

    CompanyWeek magazine interviewed CodeBaby CEO Dennis McGuire who discussed how the team produces custom-designed visual assistants for healthcare providers and exchanges, insurers, financial services.

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  • Thomas Morrow, M.D. Features CodeBaby in Patient Education AJMC Article

    Thomas Morrow, M.D. Features CodeBaby in Patient Education AJMC Article

    Dr. Thomas Morrow, MD, a Chief Medical Officer, writes about companies, including CodeBaby, that "dedicate a significant portion of their resources" to provide technology to improve patient education.

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  • The Call for Change in Healthcare: From Abstract to Reality

    The Call for Change in Healthcare: From Abstract to Reality

    The call for change and innovation in healthcare is everywhere – articles, reports, events, and more. A recent trip to AHIP Institute 2015 confirmed that healthcare must become the new retail.

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